Dispute Resolutions

At Nationwide Mortgage, we pride ourselves on getting the best results every time. If you have a compliment or any feedback to share we would welcome and appreciate your comments. The easiest way to leave feedback is by completing a Nationwide Mortgage testimonial.

However we do acknowledge that at times things don’t always happen according to plan. If you wish to lodge a complaint you can either:

  • Write to us at:
    Client Dispute Resolution
    Nationwide Mortgage
    PO Box 246 Edgecliff NSW 2027 or
  • Email us – [email protected], or
  • Fax: (02) 9265 1777
  • Tel:  (02) 9265 1700

We will endeavour to investigate your complaint to a satisfactory resolution. However if the matter is not resolved to your satisfaction, your next step would be to contact Australian Financial Complaints Authority (AFCA), of which Nationwide Mortgage is a member. They can be contacted at: